Warranty

Welcome to PREMIER+ COVER

We pride ourselves in an outstanding level of service and are delighted to welcome you as a customer.

This page shows what is covered and what is not included within the coverage of this product. Please read this page carefully as it is important that you understand the cover that this Plan provides you with. This plan is not a contract of insurance. When you buy the plan, you are buying the right to ask us to agree to provide certain maintenance and repair services in certain circumstances. In particular, you have the right to ask that we authorise third parties to provide parts and labour in carrying out repairs to your vehicle, and that we pay those repairers for doing so, we retain at all times a, money back, discretion as to whether or not to carry out the terms of this contract.

Secure Standards - Customer Care: Your Vehicle has been independently inspected.

YOUR OBLIGATION

You must take reasonable steps to care for your vehicle and must meet the following requirements, which applies to the complete cover provided.

Looking After Your Vehicle 

You will take all reasonable steps to prevent loss or damage to the vehicle and shall observe the terms of this Agreement. You must ensure that your vehicle holds a current MOT certificate (if required) and is serviced.

Servicing Your Vehicle 

Failure to service your vehicle in line with manufacturer's recommendations will not invalidate your Plan, however the Plan will not cover faults attributable to or caused by lack of routine or regular maintenance. We therefore recommend that servicing is carried out in line with the Manufacturer's guidelines.

Your Right of Cancellation

You can cancel your Plan within 14 Days starting no later than the date you enter into the contract, or, if different, the date you receive the Plan documentation. Once this period has elapsed you are still entitled to cancel the Plan, however you will not be entitled to any refund. To cancel this Plan within the 14 Day period, please contact your supplying dealer who will refund the amount paid unless a claim has already been made under your Plan.

ADDITIONAL BENEFITS

We provide the additional benefits specified below. (Subject to the claim limit applicable to your plan)

Recovery 

If your vehicle suffers a breakdown or failure resulting in a valid claim under your selected plan, we will pay a maximum of £50 (Incl. VAT) towards the cost of recovery to the repairing garage if the vehicle is immobile, or if continued driving of the vehicle could cause danger or further damage.

Car Hire 

If your vehicle suffers a breakdown or failure resulting in a valid claim under your selected plan, we will pay a maximum of £50 (Incl. VAT) per day towards the costs of car.

IMPORTANT: It is essential that an authority number is obtained from us before any repairs commence on Tel: 01277 517657

WHAT IS COVERED

Includes all of the vehicle's mechanical and electrical components that were manufacturer's original fitments which remain unmodified and unaltered excluding those listed in the ""Components not Covered' section of this plan. As part of this plan in the event of the failure of any of the parts listed below, we cover you for the replacement costs of those parts and labour. The number of claims you can make under this plan is unlimited within the plan period, however the maximum amount claimable per claim will be subject to the claim limit selected and in aggregate the market value of the vehicle at the time of claim. Please refer to your Schedule for details of the claim limit applicable to your plan.

Hybrid and Electric

Vehicle Manufacturer supplied and fitted power generation and transmission components (excluding: electrical connectors, wiring, batteries and the disposal of chemical waste resulting from a claim).

Engine 

Cylinder head, cylinder head gasket, cylinder block, cylinder bores, rocker assembly, valves and guides, pushrods, cam shaft and cam followers, ECU, EGR valve, inlet manifold, dual mass flywheel and ring gear, intercooler, crankshaft, crank bearings, big end bearings, oil pump, conrods, small end bearings, pistons, piston rings, rocker shaft, rockers, hydraulic lifters, inlet and exhaust valves, valve springs, valve guides, inlet manifold, timing gears and chains, auxiliary shafts and bushes, distributor drive and distributor drive gears (excluding sticking or burnt valves and oil leaks).

Cooling System 

Radiator, heater matrix, heater motor, oil cooler, engine thermostat and housing, water pump, viscous fan.

Fuel System 

Fuel injection pump and fuel lift pump, fuel metering unit, air fl ow meter, low pressure supply pump, injectors, fuel injector governor, fuel shut off mechanism, hydraulic or electrical injection timing mechanism, high pressure fuel metering head, manifold boost pressure compensator, altitude compensator, glow plug relay, brake vacuum pump.

Driveline 

Crown wheel, pinion gears, planet gears, bearings, bushes transfer gears, selectors, shafts, transfer shafts, needle and roller bearings, output shafts, open drive shafts including constant velocity joints, universal joints and couplings, rear wheel drive half shafts, half shaft bearings, front and rear transfer shafts, planetary gear assembly, crown wheel and pinion assembly, internal shafts, bearings and bushes, thrust washers, spacers, bevel gears, front, rear and centre differential, swivel hubs, drive flanges, viscous couplings and fluid differentials, propshaft, universal joints and couplings (excluding gaiters).

Gearbox 

Mechatronic Unit, governor, valve block, oil pump, clutch and brake bands, servos, clutches, seals, bearings and bushes. gears and gear cluster, selectors and shafts, synchromesh assemblies and hubs, torque converter, ball and roller bearings, valve block, governors, needle bearings and transfer gears, continuously variable transmission, torque converter.

Clutch 

Release bearing, friction plate, pressure plate, clutch fork, master cylinder, slave cylinder.

Steering and Suspension System 

Clutch, flywheel including dual mass flywheel.Steering rack and pinion, power steering unit including pump, power steering box and idler box self-leveling suspension, compressor and control unit, shock absorbers and road springs.

Braking System 

Master cylinder, servo, wheel cylinders, brake bias/restrictor valve, callipers, vacuum pump, motor and sensors, ABS pump and sensors.

Electrical

Starter motor, alternator, window motor, engine management unit, mirror motors, ignition coils, electric ignition, wiper motors, washer motor, thermostatically controlled cooling fan motor, speedometer head, horn, headlight motors, central locking motors, convertible roof and sunroof motor, alternator, voltage regulator, sensors including O2, parking and nox sensor.

Casings

Consequential damage to casings caused by the failure of a covered component will constitute part of the total claim (within the stated claim limits).

Aircon 

Compressor, condenser, evaporator, drier, fan motors.

Turbo Charger 

Bearings, shafts, impellers, waste gate and valves.

Diagnostics 

Provided printed copies from computerised or hand held devices are supplied.

Working Materials 

Should any authorised repair to any of the above components require essential replacement or topping up of lubricants, oils or coolant or replacement of the oil filter these shall be covered as part of total claim (within the stated claim limits).

Additional Cover 

Multi Media equipment, Sat Nav, Communication Equipment and Bluetooth up to a maximum claim limit of £500 Keys and Key Fobs up to a maximum claim limit of £200.

Components NOT covered section:

Those regarded as service items or components, which are expected to require periodic replacement. These include, but are not limited to: wheels and tyres, spark plugs, glow plugs, wiper blades and arms, auxiliary drive belts, pipes, hoses and cables, SRS airbag systems, seized brake callipers, brake shoes, pads and discs, batteries, lamps and bulbs, fuses, wiring connections and looms, remote control transmitters and receivers, bodywork, paintwork, all weather strip and seals, water ingress, all glass including heater elements, trim, upholstery including seat runners. Timing belts: are covered providing that the last due change of belt has taken place as specified by the manufacturer's schedules (proof required). Damage subsequently caused if the timing belt has not been changed, as specified by manufacturer, is specifically excluded.

PLEASE NOTE: Those components covered are covered against breakdown, the replacement of oil filters, lubricants, antifreeze and fluids is included provided the replacement is necessitated by the failure of a covered component and the vehicle is not within 1,000 miles of its next due service.

The following are specifically excluded:

• Modified vehicle unless approved by the Manufacturer.
• Vehicles used for Hire and Reward Vehicles used for racing or competition.
• Any breakdown resulting from wear and tear and/or where a part is worn out. 
• Any act of breakdown, maintenance or repair normally covered by comprehensive motor insurance policy. 
• External oil leaks. 
• Any failure or breakown of a part which is under any manufacturers' or suppliers' warranty. 
• Any MOT failure due to exhaust emission. 
• The costs of repair to parts not included in your plan. 
• The cost of Diagnostic Investigation.

WHAT TO DO IF REPAIRS ARE REQUIRED

The following apply to all levels of cover. 

Notifying Us 

You must notify us on 01277 517657 as soon as possible of any incident or event that you think might be covered under the plan. We will not cover any incident or event if any repairs or work have been carried out on the vehicle before we have authorised the maintenance and repair.

Appointment of a Repairer 

We will let you know whether we require you to use an authorised repairer, or whether we are happy for you to appoint your own repairer. If we do allow you to appoint your own repairer, you must ensure that the repairer is VAT registered.

Approval of Repairs 

You or the authorised repairer must tell us the following within 7 days of the breakdown or failure:

• which part of the vehicle (if any) is faulty or damaged;
• the mileage of the vehicle and the date the fault was first noticed;
• an estimate of the repair costs, including parts and labour;
• copies of any diagnostics information from the vehicle (if available).

We will then confirm whether the repairs are covered under the plan. We may require the vehicle to be transported at our cost to an authorised repairer. 

Establishing a Fault 

It is your responsibility to establish the existence of a breakdown or failure covered under the plan. Where such a breakdown or failure does exist, we will pay for the diagnosing cost up to £65 when accompanied by a printed copy of the Diagnostic Report, subject to your selected plan claim limits. We do not consider the illumination of a dashboard warning light to be sufficient evidence of the existence of a breakdown or failure.

Payment of Repairs 

Where repairs have been carried out by an authorised repairer, we will pay their charges directly. Where repairs have been carried out by a repairer appointed by you, if your repairer insists on you settling the invoice please contact the claims department. We will only reimburse charges for work that we had agreed to before repairs were carried out. VAT: Where the customer is VAT registered, the VAT element will not form part of any claim against the plan and the repair invoice should be addressed to the customer. You must provide any other information we reasonably require in relation to the vehicle or any repairs before we approve payment. We will not make any payment where you do not provide any such information within 30 days of our request. We may require that the vehicle or any part be examined by an independent expert at our expense. We will not make any payment in respect of a breakdown or failure if you refuse to allow the independent expert to examine the vehicle or part. Where dismantling of a covered component is necessary to determine the validity of a claim, You must authorise any dismantling. Costs incurred will only be met as part of a valid claim. We reserve the right to specify the use of guaranteed exchange, recycled or factored parts. The parts liability for any claim will be limited to the cost of these components. If you are paying for this plan by instalments, we reserve the right to pay any claim net of the remainder of any outstanding payments due to us for the whole plan period. If this occurs, you will be responsible for paying the authorised repairer directly for the balance of any charges.

FRAUD 

If you, or anyone on your behalf, seeks any payment under the plan dishonestly, maliciously or fraudulently, we will refuse to make any such payment and all cover under the plan will cease immediately. IT IS NOT POSSIBLE FOR US TO AUTHORISE A CLAIM WITHOUT ISSUING A SPECIFIC CLAIMS AUTHORITY NUMBER.

Customer Service / Complaints 

It is our intention to give you the best possible service but if you do have questions or concerns about this plan or the handling of a claim, you may contact us at: INGATESTONE MOTORS LTD 56 HIGH STREET INGATESTONE CM4 9DW OR sales@ingatestonemotors.co.uk.

Personal Data we Collect 

We will only use your data for the purpose for which it was collected. We will only grant access to or share your data within our firm or the companies directly involved in the products purchased or where we are required or entitled to do so by law under lawful data processingThis is NOT an insurance contract: Nothing within this wording implies insurance however terms such as ""cover' are used generically. The provision of any benefits under this plan are entirely at our discretion. If a benefit is payable in accordance with the terms of this plan, but we exercise our sole discretion to withhold payment, you are entitled to claim the fee you have paid for the plan from us, provided that you have received no previous benefit or payment under the plan. In the event of a refund, your plan will end immediately. We often find that having discretion in providing benefits works in our customers' favour because we have a flexible approach to payments.

Additional Terms 

You (or your supplying dealer if relevant) must pay our charges for this plan to be in force. If payment is not received your plan will not be valid and you will not have any right to make a claim under it. We may cancel this plan by giving 14 days' notice in writing to your last known address. If a claim is rejected by us, we will not be liable for the claim after the expiry of three months from the date of rejection, unless within that time the claim is subject to arbitration. We will be released from all liability under this Agreement if you do not comply fully with all of its terms and conditions. This Agreement is governed in accordance with English laws unless your habitual residence (in the case of an individual) or central administration and/or place of incorporation (in the case of a company) is located in Scotland, in which case the law of Scotland shall apply or Northern Ireland, in which case the law of Northern Ireland will apply.

Disclaimer

Nothing in this agreement affects or is intended to affect your Statutory Rights. Nothing in this plan should be understood as meaning that we are under an obligation to agree to provide any benefit, or in particular to authorise any repair, even if you have met your obligations under the plan. If we do provide a benefit, we cannot change our mind provided you have met and continue to meet your obligations under the plan.

DEFINITIONS

Whenever a word appears in this Agreement it has the meaning shown below. 

Autodata 

An industry reference for the confirmation of repair times used extensively by the motor industry. 

Breakdown 

Any mechanical or electrical part suddenly and unexpectedly stops working and requires immediate repair or replacement in order to work again.

Claim Limit 

The maximum we will pay on each individual claim exclusive of VAT as stated on your plan schedule which in aggregate shall not exceed the market value of the vehicle during the lifetime period of the plan.

Failure 

Any mechanical or electrical part that suddenly suffers a premature fault, resulting in that part failing to perform its design function and which would be likely to lead to a breakdown of the part before the plan expires if the part is not repaired or replaced.

Independent Expert 

An expert in vehicle engineering who is independent of both you and us. Labour rate The maximum hourly.

Labour Rate 

Shown in the schedule, which is exclusive of VAT where charged.

Manufacturer's Recommended Service 

A service by a main dealer, an authorised repairer or a VAT registered garage carried out to the specification of your vehicles manufacturer and using parts approved by the manufacturer or parts manufactured to the same specification and standards as those approved by the manufacturer and using fluids and lubricants recommended by the manufacturer. 

Market Value 

The market value of the vehicle will be determined by reference to glasses guide at the time of the claim.

Maximum Limit 

The market value of the vehicle.

Part / Parts 

The component parts of the vehicle covered in the plan you have selected.

Plan 

The maintenance and repair plan entered into between you and us, evidenced by this Agreement and the accompanying schedule.

Plan Period 

The plan period shown in the schedule. 

Pre-delivery Inspection 

An inspection of the vehicle prior to the initial delivery to, or collection by, you, undertaken by or on behalf of the dealer in accordance with the specification shown in this Agreement.

Schedule 

The schedule issued with this plan providing details of your vehicle, the cover level selected and the duration and claim limit of your plan.

Vehicle 

The vehicle covered under this plan, as shown in the schedule.Worn Out Any component which has reached the end of their normal effective working lives because of age and /or usage. of You / Your The individual named in the schedule, being the owner the vehicle.